TERMS & CONDITIONS
LE COCHER RAFFINÉ – TERMS AND CONDITIONS
LEGAL INFORMATION
You are currently viewing the reservation website for Le CocherRaffinéSASU Company.
In accordance with the law, please read these Terms of Use and any specific conditions shown on the pages of the Website, which govern your use of the www.lecocherraffine.comWebsite and your relationship with Le CocherRaffiné SASU. These Terms concern your legal rights and responsibilities that apply when you use this website.
www.lecocherraffine.combelongs to Le CocherRaffiné, whose head office is located 82 Route de Verneuil – 78130 Les Mureaux France, registered with the Trade and Companies Registry of Versailles under n° 824605455 R.C.S.
• Licence : 2017/11/0001245
• RCP : ALLIANZ-W.P. ASSURANCES, 98 rue Léon Desoyer 78100 Saint Germain en Laye, FRANCE
• Intra-communit VAT : FR 60824605455
www.lecocherraffine.comoffers tourist services, particularly excursions, tours, visits, recreational, cultural and gastronomic discovery activities, directly or through its affiliated websites.
Any reservations made on this website or any of its affiliated websites, imply full acceptance of these terms of sale and the payment of the sums due in respect of bookings made.
The General Terms can be amended and updated at any time, without notice. It is imperative that the User consult the website regularly. The updates apply as of when they are published on the website.
Order on the www.lecocherraffine.com
USE OF THE WEBSITE
This Website is made freely available (excluding connection fees to the website) for your personal use, subject to the conditions defined below. Your use of this Website implies your full acceptance of all its Terms of Use.
Your use of the www.lecocherraffine.comwebsite or any affiliated website is intended for personal, non-commercial use and/or to make legitimate inquiries to reserve the products or services offered. You agree not to use this website to make speculative, false or fraudulent requests. You agree not use robots or other automated means to access this website, unless otherwise authorized by www.lecocherraffine.com
The Website is to assist the User in the search for Services in connection with the excursion, and to make the appropriate reservations. The User must be at least 18 years, and be legally able to enter and use this Website in accordance with the General Terms.
You can only use the Website to make reservations or purchases for a legitimate purpose. No use or misuse of end purpose is allowed, including for purposes contrary to Public Order and Morality.
For failure to comply with these Terms, we reserve the right at any time without notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages – interest.
Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for these actions on the Website, including the use made of your e-mail address and password. You also warrant the truthfulness and accuracy of your information provided on the Website.
Any copying, reproduction, re-publication, downloading, sending on the Internet, broadcasting, transmission, making available to the public or other uses of the www.lecocherraffine.comcontent (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited. Any other use of the contents of www.lecocherraffine.comrequires the written permission of Le CocherRaffiné (if you want to join click here for more information).
RESERVATIONS
Services marketed by www.lecocherraffine.comand its affiliated websites are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the voucher by the customer and not of the payment confirmation sent by www.lecocherraffine.comor its affiliated websites.
Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply.
The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price, shall be forwarded to the User by e-mail within a short time following the date of the order.
PRICE
The prices mentioned, except from the basket, on this site are expressed per package of one to 4 people and in euros. Unless otherwise stated, they are prices TTC.
Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies.
Prices include all the services specified in the description of each tour, loop, or activity.
Prices quoted on this website are valid only for bookings made on the website, directly online.
Promotions listed on the website are valid only on the latter. They cannot be claimed on another sales channel. They meet certain characteristics, particularly the dates that are mentioned.
Prices are valid until July 31st 2017.
PAYMENT TERMS
Payment must be made at the time of booking by credit or debit card or servicePaypal via the secure payment system set up on the website.
Payment shall be made at the time of booking by credit or debit card or service Paypal only, via the secure payment system, at no extra cost. To confirm a reservation, full payment must be made.
The price corresponding to the service reserved is charged on the credit or debit card.
www.lecocherraffine.comaccepts the following payment cards: MasterCard, Visa, American Express.
VOUCHER
The customer’s order shall be definitively confirmed upon receipt of the voucher that shall be sent to him in order to confirm the approval of the order to the email address provided by the customer.
The customer is required to read the email, or the website if it so permits, to access their voucher and is solely responsible for its printing.
The customer must print the voucher and present the original voucher to the service provider, so that the reservation can be honored.
To avoid misuse, identification may be requested, as well as the signing of the voucher or the presentation of the payment card used for the order.
CHANGE OF RESERVATION
The client can request a change 12hours after booking, no charge will usually be asked. Passing this time the refined driver will apply a processing fee.
Any modification of date or content cannot be guaranteed and will be subject to availability.
CANCELLATION OF RESERVATION
The management reserves the right to modify or cancel the proposed excursions if the safety of the customers, or a technical imperative require it.
Reservations are made 48 hours in advance. You have 12 hours to cancel the order you will then be re-credited to your card within 72 hours maximum, pass this time you will be charged 100% of the total amount.
Any request for cancellation or change (except if an insurance policy is signed with our partner) must be received by e-mail at www.lecocherraffine.com at info@lecocherraffine.com (specifying the reservation number, customer name reference and the date), which shall process this request as soon as possible.
Departure times can vary up to 15 minutes. Le CocherRaffiné reserves the right to cancel or modify certain tours without notice if the passengers’ comfort or safety so requires in case of force majeure, strike, demonstration, administrative decision or exceptional closure…
Le CocherRaffinécannot be held responsible for the following: Traffic-jam, delay, irregularity, strikes, Bad weather, loss or theft of personal objects.
When a tour is interrupted by the clients demand, the client will not be entitled to any reimbursement.
In case of non-presentation of the client at the agreed time and place (with a maximum waiting time of 20 minutes) and in the absence of a call for the delay, the excursion will be considered canceled and can not give No refund claim.
CLAIMS AND COMPLAINTS
Any claim must be received by Le CocherRaffinéwithin 30 days from the date of the tour.
Claims must be submitted by mail to:
Le CocherRaffiné
Customer Service
82, Route de Verneuil
78130 Les Mureaux, France
RESPONSABILITIES
Schedules, programs and lengths of tours are subject to change: prices include all the services indicated in the description of each service.
PHOTOS AND ILLUSTRATIONS
Every effort is made to provide photos and illustrations that give the User an overview of the Services offered. These photographs and illustrations are intended to indicate to the User the type of accommodation or degree of comfort and cannot be a source of commitment beyond that purpose.
It is the responsibility of the User to verify that it he is in possession of the necessary documents for his stay, that he has a passport with visa if necessary or an updated identity card.
No refunds shall be given in case of lack (or loss) of the necessary documents.
It is strictly forbidden to smoke in the vehicle (Law of September 17, 1977)
DATA PROTECTION
The information provided by the User on the Website is used to process and fill his orders.Requests for other information that is considered optional, or for information regarding the User’s interests in order to send him offers of services are to better know him and to improve the services offered to him.
COOKIES
When visiting our website, a “cookie” (a small text file) shall be created and saved on your computer’s hard drive. The cookie identifies you when you visit our website so that we can improve your navigation on the website and personalize your online experience (automatic recognition, list of your favorite residences…).
We also gather technical information about your computer whenever you open a page during your visit to our websites. Such information includes your IP (Internet Protocol), the operating system used, the browser type and the address of a Website that you came from, if applicable. We gather this information to improve the quality of your experience during your visit to our website, and we do not sell or transfer this information to third parties.
We use software that is a Website analytics tool, which provides us with a data set and a service that tracks customers’ activities on our website. When you visit our website, we use cookies to track and receive anonymous information about your search activities on our Website. The tool in question allows us to improve your online experience and the user-friendliness of our Websites. It is by no means used to gather personal information about you, and is never compared with your user profile if you are registered on our website.
Most browsers automatically accept cookies, but you can delete or reject the enabled cookies. As each browser is different, you should refer to your web browser’s “Help” menu to see how to change the preferences regarding cookies. The website’s behavior remains the same and all the features are accessible.
SECURITY
Le CocherRaffiné works with the company Paybox on online payment. The entire payment process to be made between the buyer and PAYBOX is fully encrypted and protected. The SSL protocol is coupled to the electronic banking.
This means that information related to the order and the number of the credit card does not circulate on the Internet. The credit card number is printed on any paper, bill, slip or any other listing. The trader has no knowledge of card numbers.
INTELLECTUAL PROPERTY
Le CocherRaffine owns the intellectual property rights to all the items listed on the website.
It is consequently prohibited to reproduce, modify, transfer or use all or part of the website without the express written permission of Le CocherRaffiné: partial reproduction is however tolerated for strictly private purposes.
It is forbidden to resell products or use the website for commercial purposes without the express written permission of Le CocherRaffiné.
GOVERNING LAW
These General Terms are governed by French law. Any dispute concerning their interpretation and/or execution is referred to the Court of Arbitration of Paris.
Le CocherRaffiné – TERMS AND CONDITIONS
Art. R.211-3 – Subject to the exclusions in the third and fourth paragraphs of Article L.211-7, any offer or sale of the excursion result in the delivery of appropriate documents that meet the rules defined by this section.
Art. R.211-3-1 – The exchange of pre-contractual information or the provision of contractual conditions shall be in writing. These can be done electronically under the validity and performance conditions under Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and the address of the seller are to be mentioned along with the indication of its registration under a) of Article L.141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R.211-2.
Art. R211-5 – The prior information provided to the consumer binds the seller, unless within the latter the seller has expressly reserved the right to change certain elements. The seller must, in this case, clearly indicate to what extent these changes may occur and to which elements. In any event, changes to the prior information must be communicated to the consumer before the contract is concluded.
Art. R211-6 – The contract between the seller and the buyer must be in writing, in duplicate, one of which is given to the purchaser, and signed by both parties. When the contract is concluded electronically, it is concluded pursuant to Articles 1369-1 to 1369-11 of the Civil Code. The contract must contain the following clauses:
1. the name and address of the seller, its guarantor and its insurer and the name and address of the organizer;
2. The destination of excursion, the various periods and their dates;
3. the mean, characteristics and category of transportation used, the dates and places of departure and return;
4. Its location, its comfort and its main characteristics and its tourist classification under the regulations or customs of the host country;
5. the proposed restaurant services;
6. the itinerary if it is a tour;
7. the visits and excursions included in the total price of the service;
8. the total price of the services billed and an indication of any possible review of this billing pursuant to the provisions of Article R.211-8;
9. the payment schedule and method;
10. the special conditions requested by the buyer and accepted by the seller;
11. the manner in which the buyer may make a claim to the seller for non-performance or improper performance of the contract, which claim must be sent as soon as possible, by any means that provides a receipt to the seller, and, where appropriate, notified in writing to the tour operator and service provider concerned;
12. the deadline for informing the buyer in case of cancellation of the excursion by the seller;
13. the cancellation policy for the contract;
14. the cancellation policy provided for in Articles R.211-9, R211-10 and R211-11;
15. the details of the risks covered and the amount of coverage under the insurance contract covering the consequences of the seller’s professional liability;
16. the particulars of the insurance contract covering the consequences of certain cases of cancellation signed by the purchaser (policy number and insurer’s name) as well as the information concerning the assistance contract covering certain special risks, including the costs of repatriation in case of accident or illness, in which case, the seller must give the buyer a document specifying at a minimum the risks covered and the risks excluded;
17. the deadline for informing the seller in case of transfer of the contract by the buyer;
18.The clause of termination and refund without penalties of the sums paid by the buyer in case of non-respect of the obligation of information.
19.the commitment to provide to the buyer, at least ten days before the scheduled departure.
20.The obligation to provide the buyer with the following information at least a day and a half after days before the date of departure: the name, address and telephone number of the local representative.
Art. R211-7 – The buyer can transfer the contract to a transferee who meets the same conditions as him for the excursion, as long as the contract has not gone into effect. Unless there is a stipulation that is more favorable to the transferor, he must inform the seller of his decision by any means that can produce an acknowledgment of receipt within 36 hoursbefore the excursion begins. In the case of a cruise, this period is extended to fifteen days.
This assignment is not subject in any case, to any prior authorization of the seller.
Art. R211-8 – When the contract contains an express right to revise prices, within the limits provided for in Article L.211-12, it must indicate the specific terms for calculating the price changes, both to the upside and downside, including the amount of related transportation costs and taxes, the currency or currencies that may affect the price of the excursion, the portion of the price to which the variation applies, the exchange rate for the currency or currencies used as a benchmark when setting the price shown in the contract.
Art. R211-9 – If, before the buyer’s departure, the seller is forced to make a change to one of the essential elements of the contract such as a significant price increase, and when he disregards the obligation to inform, the buyer may, without prejudice to claiming reparation for any damages suffered, and after being informed by the seller by any means that can provide an acknowledgment of receipt:
– Either cancel the contract without penalty and obtain an immediate refund of the amounts paid;
– Or accept the modification or alternative excursion offered by the seller; an addendum to the contract detailing the changes is then signed by the parties; any decrease in price is deducted from the sums remaining due by the buyer and, if the payment already made by the latter exceeds the price of the changed service, the overpayment must be returned before the date of his departure.
Art. R211-10 – In the case provided for in Article L.211-14, when, before the buyer’s departure, the seller cancels the excursion, he must inform the buyer by any means capable of providing an acknowledgment of receipt; the buyer, without prejudice to claiming reparation for any loss suffered, shall obtain from the seller the immediate repayment of the sums paid without penalty; the purchaser shall receive, in this case, an compensation at least equal to the penalty he would pay if the cancellation was of his own act by that date. The provisions of this Article shall in no way prevent the conclusion of an amicable agreement whose purpose is the acceptance by the buyer of an alternative excursion proposed by the seller.
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